Privacy Policy

Horla Saviour Herbal Clinic ("we", "us") respects your privacy. This Privacy Policy describes how we handle information when you visit horlasaviourherbalclinic.com (the "Site") or interact with us through forms or booking features.

1. Who we are

Data controller: Horla Saviour Herbal Clinic. Contact: info@horlasaviourherbalclinic.com. Address: Ashaiman last stop after Access Bank, Tema — Ghana.

2. Information we collect

• Information you provide: name, phone number, email address, appointment details, messages, and any other fields you submit through contact or appointment forms.
• Technical data: IP address, browser type, device type, general location (e.g. country/region), pages viewed, and timestamps — typically collected automatically to operate and secure the Site.
• Cookies: we may use essential cookies required for the Site to function (for example session or security-related cookies). If we add analytics or marketing cookies, we will update this policy and, where required, obtain consent.

3. How we use information

• To respond to inquiries, manage appointments, and communicate about services you request.
• To operate, maintain, and improve the Site and our internal processes.
• To comply with legal obligations and protect our rights, users, and the public.

4. Legal bases (where applicable)

Depending on context, we rely on: your consent (e.g. when you submit a form); performance of a contract or steps prior to entering a contract (e.g. scheduling); legitimate interests (e.g. fraud prevention, Site security, and service improvement), balanced against your rights; or legal obligation.

5. Sharing and processors

We do not sell your personal information. We may share data with service providers who assist us (for example hosting, email delivery, or database providers) under strict confidentiality and only as needed to provide the service. We may disclose information if required by law or to protect rights and safety.

6. Retention

We retain personal information only as long as needed for the purposes above, including legal, accounting, or reporting requirements. When retention is no longer necessary, we delete or anonymize data where feasible.

7. Security

We implement appropriate technical and organizational measures to protect personal information. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

8. International transfers

If our service providers process data outside Ghana, we will take steps consistent with applicable law to ensure appropriate safeguards where required.

9. Your rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to withdraw consent where processing is consent-based, and to lodge a complaint with a supervisory authority. To exercise these rights, contact us at info@horlasaviourherbalclinic.com.

10. Children

The Site is not directed at children under 16. If you believe we have collected information from a child, please contact us and we will take appropriate steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above. Material changes may be communicated through the Site or other reasonable means where appropriate.

12. Contact

For privacy-related questions, email info@horlasaviourherbalclinic.com or use our Contact page.